No button to cancel 7-day free trial, charged some times.

New Here ,
Nov 26, 2020

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Hi,

I started a 7-day free trial for Adobe Premiere Pro, but I want to cancel it now. Unfortunately, I cannot see the cancel button under my Plans. I have seen charges made on my credit card, but I don't see any billings on my account.

 

How can I cancel this trial? I cannot find any other support.

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Account management, Billing

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Adobe Community Professional ,
Nov 26, 2020

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Hello @ronaldC0 ,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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