No contact during refund

New Here ,
Feb 04, 2020 Feb 04, 2020

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No contact during refund

 

You guys made a mistake

Because of you guys, i paid 2,000,000 korea money.

 

when i contat you, you said to me sorry, then just waiting moment.

and then you did not answer me till now 

 

please call me asap.

[Mod: Phone number removed]

 

i feel bad about moment 

 

 

TOPICS
Account management, Billing, Creative Cloud

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Most Valuable Participant ,
Feb 05, 2020 Feb 05, 2020

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Not "us guys". This is a community forum, with users just like you. We can't fix your billing problem.

DON'T TELL THE WORLD YOUR PHONE NUMBER! 

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Adobe Community Professional ,
Feb 05, 2020 Feb 05, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/kr/contact.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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