Copy link to clipboard
Copied
hello,
just purchased the student package of adobe CC. I recieved an email telling me by order would be processed within 24 hours and I would not be charged until complete.
I have already been charged but when logging into my account there is no evidence of me having purchased this product and I cannot install any of the adobe products.
Please help
Copy link to clipboard
Copied
Hi Ben,
Are you using the email address on which you get the Adobe email to log in as well?
Copy link to clipboard
Copied
I believe so yes. I'm just using my student email as that was required to buy the student package and I did recieve a conformation of purchase to that email aswell.
Copy link to clipboard
Copied
This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...