Adobe Community Professional, Nov 02, 2020Nov 02, 2020
Nancy OShea • Adobe Community Professional, Nov 02, 2020Nov 02, 2020
1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plans link. https://account.adobe.com/plans 2. If you still need help, scroll down to Contact Adobe in the footer of that same page. 3. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. https://www.adobe.com/about-adobe/contact.html...
-click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
To emphasize what John has already told you, you need to do this yourselfeither through your Account profile or by contacting Adobe support. This is a public forum providing user-to-user help, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account issues, including canceling your subscription.