No quiero seguir con la suscripción

New Here ,
Nov 01, 2020 Nov 01, 2020

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Buenas noches no deseo renovar la suscripcion

 

 

yajaira rivas

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 02, 2020 Nov 02, 2020
1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plans link. https://account.adobe.com/plans 2. If you still need help, scroll down to Contact Adobe in the footer of that same page. 3. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. https://www.adobe.com/about-adobe/contact.html...

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Adobe Community Professional ,
Nov 01, 2020 Nov 01, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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To emphasize what John has already told you, you need to do this yourself either through your Account profile or by contacting Adobe support. This is a public forum providing user-to-user help, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account issues, including canceling your subscription.

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plans link.

https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe in the footer of that same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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