No student plan even after payment

New Here ,
Oct 19, 2020

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On the 13th of October I ordered a student plan for all applications.

I loged in with my student e-mail and created an account. After that I placed my order and proceeded to the payment. Shortly after the payment I received the confirmation of the order with my order-number. 

One day later, on the 14th of October, I got the confirmation of the transaction from my bank.

So the account is made, the order is placed and the money is payed; but until now I do not have a student plan. Whenever I open the page to my plans it says that I am not having a plan at the moment. 

 

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Account management, Billing

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1 Correct Answer

Most Valuable Participant , Oct 19, 2020
John T Smith Most Valuable Participant , Oct 19, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Most Valuable Participant ,
Oct 19, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Oct 26, 2020

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Dear John, 

I got in touch with the Adobe Customer Service and was able to get my problem solved.

In my overwhelming joy, I forgot to give you a short note about my issue. 

Thank you for your help! 

Best regards, 

Mounir

 

 

 

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