No technical support from Adobe

[#1]

There's no techinical support on Adobe chat and phone. Pls advise?

[#2 · Accepted solution]

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

I was waiting on chat support for over 2 hours on Friday but did eventually get someone to talk to.

[#3 · Accepted solution]

Emppd, in addition to Linsim's suggestions you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your recent support cases.  Case ADB-13084924-N0Y0 is currently open an awaiting your response.

[#4]

Which product or service do you need help with?

Do you have a qualifying PAID Creative Cloud plan? 

Please log-in to your paid account below.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.