Highlighted

No technical support from Adobe

Community Beginner ,
May 20, 2020

Copy link to clipboard

Copied

There's no techinical support on Adobe chat and phone. Pls advise?

Emppd, in addition to Linsim's suggestions you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your recent support cases.  Case ADB-13084924-N0Y0 is currently open an awaiting your response.

Topics

Account management, Activation, Billing, CC FAQ, Cloud storage web assets, Collaboration, Creative Cloud, Exchange, Feature request, File sync, Installation, Libraries, New user

Views

1.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

No technical support from Adobe

Community Beginner ,
May 20, 2020

Copy link to clipboard

Copied

There's no techinical support on Adobe chat and phone. Pls advise?

Emppd, in addition to Linsim's suggestions you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your recent support cases.  Case ADB-13084924-N0Y0 is currently open an awaiting your response.

Topics

Account management, Activation, Billing, CC FAQ, Cloud storage web assets, Collaboration, Creative Cloud, Exchange, Feature request, File sync, Installation, Libraries, New user

Views

1.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 20, 2020

Copy link to clipboard

Copied

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

 

I was waiting on chat support for over 2 hours on Friday but did eventually get someone to talk to.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
May 20, 2020

Copy link to clipboard

Copied

Emppd, in addition to Linsim's suggestions you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your recent support cases.  Case ADB-13084924-N0Y0 is currently open an awaiting your response.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
May 20, 2020

Copy link to clipboard

Copied

Which product or service do you need help with?

Do you have a qualifying PAID Creative Cloud plan? 

 

Please log-in to your paid account below.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...