Not all Adobe apps available

New Here ,
Sep 16, 2020 Sep 16, 2020

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I recently purchased the discounted student package that is suposed to come with all Creative Cloud apps, but the Cloud says I only have access to a select few. Did I purchase the wrong package or is there something I need to do to access other apps?

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Activation, Creative Cloud, Installation

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Adobe Community Professional , Sep 16, 2020 Sep 16, 2020
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068 -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html This part copied from Nancy_OShea 1. Open CC Desktop App. 2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on y...

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Adobe Community Professional ,
Sep 16, 2020 Sep 16, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Adobe Employee ,
Sep 16, 2020 Sep 16, 2020

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Default, I am sorry but there is no Creative Cloud plan associated with the e-mail address you used to post to this public discussion forum.  Please contact whoever you purchased the plan from and verify you are using the correct login information.

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New Here ,
Sep 16, 2020 Sep 16, 2020

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I also have the same issue as the original post. i bought adobe creative cloud through foundationccc.org/collegebuys and it says i should have access to all the apps, but i only have the same apps shown in the original image. I bought the plan and created the account using my school student email. does my email also not show any plan associated with it?

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Adobe Employee ,
Sep 17, 2020 Sep 17, 2020

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I am sorry. Adahli5EE0, but there is no account associated with the e-mail address you used to post to this public discussion forum.  Please contact the seller to verify you are completing the process to utilize the membership they are selling you.

 

For future viewers of this discussion, if you are encountering problems accessing your membership then see https://helpx.adobe.com/manage-account.html for information on how you can review the active memberships tied to your account. For additional assistance please begin a chat session at https://helpx.adobe.com/contact.html so that personalized help can be offered.

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New Here ,
Sep 17, 2020 Sep 17, 2020

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This is the account that I bought the plan on, its my only school-issued email address and the only one that has the option for the student discount. I was charged the $19.99 for the plan, but when I went into my account it said that I don't have any plans

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LEGEND ,
Sep 17, 2020 Sep 17, 2020

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I moved this conversation from the Download and Install forum to the Account, Payment & Plan forum.

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