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One-year trial subscription not good for a year

New Here ,
Jan 02, 2020

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I received a one-year trial subscription for the Adobe Creative Cloud family with a hard-drive I bought.  The purchased the drive last month but after activating my subscription, I got an email saying my one-year subscription ended in February 2020.  Is there a way I can get it extended until December 2020?

Raymond

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Account management, Activation, Creative Cloud, New user

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One-year trial subscription not good for a year

New Here ,
Jan 02, 2020

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I received a one-year trial subscription for the Adobe Creative Cloud family with a hard-drive I bought.  The purchased the drive last month but after activating my subscription, I got an email saying my one-year subscription ended in February 2020.  Is there a way I can get it extended until December 2020?

Raymond

TOPICS
Account management, Activation, Creative Cloud, New user

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72

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Jan 02, 2020 0
Most Valuable Participant ,
Jan 02, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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Jan 02, 2020 1
Adobe Community Professional ,
Jan 02, 2020

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I would read the documentation that came with that drive.

 

A subscription to the Full Adobe lineup of programs is around $700+ a year, IIRC $59.99 a month. Unless that drive cost $850 or more I seriously doubt you got a 1 year Adobe Creative Cloud subscription included with it. Maybe a 1 month trial subscription as normally all trials are only for 7 days.

 

If it turns out you are REALLY Supposed to get a 1 year subscription to the Full program plan with that drive please post the brand of drvie and where you bought it.

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Jan 02, 2020 1
Adobe Community Professional ,
Jan 02, 2020

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>> I received a one-year trial subscription for the Adobe Creative Cloud family with a hard-drive I bought.

 

If it's a deal similar to the recent Seagate one, it's more likely 2 months free Photography Plan - worth around $20 ($10/month)

https://community.adobe.com/t5/get-started/i-bought-a-seagate-hd-and-it-s-supposed-to-come-with-a-fr...

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Jan 02, 2020 0