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Online Support Options

New Here ,
Apr 21, 2020

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I have attempted to get customer support by the offered method, but get no response. Previously I have experience monthly billing for a product I tested and cancelled. It took a year of contacts to get it straightened out. Now I am attempting to reload Photoshop Elements 2020 I purchased December 18th. I experienced a crash and had to rebuild programs from installers previously downloaded. The common problem with several was retrieving license information.

Photoshop 2020 is the current problem. The 2018 and 2019 editions work well enough to fitfully function. THE PROBLEM - PSE 2020 fails to load beyond 2% no matter what I try and Adobe customer support fails to respond no matter how many requests I send directly. Perhaps a reflex computer acknowledgment and promise to respond comes back, but any helpful response doesn't follow.

ACS can't be embarrassed, criticized, or begged to respond, and I don't want to spend a year trying. People I know swear by Photoshop and I feel like swearing at Adobe.

[edited by moderator] Are employees given six-month vacations twice a year? Does Adobe hire English illiterate reps [edited by moderator] Are CS day-workers on the night shift? Do I need to use a computer game to break in? Has every CS person left to work for Corel? Should you apply for an Adobe CS job? Did they all begin to practice social isolation before COVID-19 arrived? These are the things that keep me up at night trying to reload Photoshop Elements.

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Account management, Activation, Collaboration, Feature request, Installation

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Online Support Options

New Here ,
Apr 21, 2020

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I have attempted to get customer support by the offered method, but get no response. Previously I have experience monthly billing for a product I tested and cancelled. It took a year of contacts to get it straightened out. Now I am attempting to reload Photoshop Elements 2020 I purchased December 18th. I experienced a crash and had to rebuild programs from installers previously downloaded. The common problem with several was retrieving license information.

Photoshop 2020 is the current problem. The 2018 and 2019 editions work well enough to fitfully function. THE PROBLEM - PSE 2020 fails to load beyond 2% no matter what I try and Adobe customer support fails to respond no matter how many requests I send directly. Perhaps a reflex computer acknowledgment and promise to respond comes back, but any helpful response doesn't follow.

ACS can't be embarrassed, criticized, or begged to respond, and I don't want to spend a year trying. People I know swear by Photoshop and I feel like swearing at Adobe.

[edited by moderator] Are employees given six-month vacations twice a year? Does Adobe hire English illiterate reps [edited by moderator] Are CS day-workers on the night shift? Do I need to use a computer game to break in? Has every CS person left to work for Corel? Should you apply for an Adobe CS job? Did they all begin to practice social isolation before COVID-19 arrived? These are the things that keep me up at night trying to reload Photoshop Elements.

Topics

Account management, Activation, Collaboration, Feature request, Installation

Views

279

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 21, 2020

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I can't help with the download update issue. It's not something I've encountered so I'm afraid I haven't paid attention to the solutions that I've seen in passing.

 

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Peru Bob LATEST
Adobe Community Professional ,
Apr 21, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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