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Package payment

New Here ,
Jun 22, 2020

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Hello,
I wanted to change the tariff plan after the expiration date. Added and paid for the desired, but the funds were debited for both, what should I do?
 

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Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Bear in mind that 

1. You cannot run 2 plans

2. You cannot switch tarriff to a cheaper plan because these are for new customers.

3. Taking a new subscription does not cancel the old one.

Adobe need to sort this out for you, good luck.

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Package payment

New Here ,
Jun 22, 2020

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Hello,
I wanted to change the tariff plan after the expiration date. Added and paid for the desired, but the funds were debited for both, what should I do?
 

11.png

 

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Bear in mind that 

1. You cannot run 2 plans

2. You cannot switch tarriff to a cheaper plan because these are for new customers.

3. Taking a new subscription does not cancel the old one.

Adobe need to sort this out for you, good luck.

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85

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Adobe Community Professional ,
Jun 22, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Most Valuable Participant ,
Jun 22, 2020

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Bear in mind that 

1. You cannot run 2 plans

2. You cannot switch tarriff to a cheaper plan because these are for new customers.

3. Taking a new subscription does not cancel the old one.

Adobe need to sort this out for you, good luck.

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LinSims LATEST
Adobe Community Professional ,
Jun 22, 2020

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Also, posts about accounts, billing, and subscriptions belong in the Account, Payment & Plan forum. While you've already received the correct answer (contact Adobe), let's move this over to keep things tidy.

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