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Paid Adobe account through Techsoup

New Here ,
Apr 23, 2021 Apr 23, 2021

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I have 3 Adobe Pro accounts that I paid for through Techsoup Canada. 

I have logged in only to find out that I no longer have paid versions - according to our receipts our subscription is valid until 2026.

Any suggestions? Very frustrating.

 

Thanks,

 

Tracey

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correct answers 1 Correct answer

Community Expert , Apr 23, 2021 Apr 23, 2021

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more

...

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Community Expert ,
Apr 23, 2021 Apr 23, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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