paid for an expired subscripton and still get message saying my subscription has expired

New Here ,
Mar 29, 2021 Mar 29, 2021

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i have updated my subscriptions but still get a message it is expired and wont let me save a file

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If that doesn't help, go to Adobe Customer Service:

 https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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Hi @Grant5FAE,

An expired subscription is dead.  You cannot resurrect it from the dead. 

 

Start a NEW subscription at the new prices.

https://www.adobe.com/creativecloud/plans.html

 

1. If you still have questions, using a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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