Paid plan without any download.

[Dalia-97]

I was trying to download/ buy InDesign Plan for my MacBook Air OS-X , 

The payment plan was successful but not shown in my history or in my profile that I bought it, 

also ended up not downloading it because it said "not compatible" with my laptop version. 

How can I refund the payment ?

[John T Smith · Accepted solution]

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

[Dalia-97]

Thank you for your help ! Everything is sorted out now