password

New Here ,
Mar 28, 2021 Mar 28, 2021

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need help getting my password changed do not know my old password

 

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Most Valuable Participant ,
Mar 28, 2021 Mar 28, 2021

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You were able to post here, so you are obviously able to sign in

 

Be that as it may...

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

 

@sissyr57,

If you didn't write down your ID and password and store it in a safe place, nobody here can help you.  Sorry.

 

Please call Adobe support during normal business hours, M-F.

https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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