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Pause Payments on Indesign Plan

New Here ,
Jun 27, 2020

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Dear Community,

 

We are not using our plan at all at the moment during Covid-19 for designing paper publicity, is it possible to suspend the plan for a while to take a payment holiday?  How do I set that up please?

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Pause Payments on Indesign Plan

New Here ,
Jun 27, 2020

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Dear Community,

 

We are not using our plan at all at the moment during Covid-19 for designing paper publicity, is it possible to suspend the plan for a while to take a payment holiday?  How do I set that up please?

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Adobe Community Professional ,
Jun 27, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, Account, Payment & Plan.

 

Also

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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LinSims LATEST
Adobe Community Professional ,
Jun 27, 2020

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If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. 

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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