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Paying for Abo but not showing

New Here ,
Feb 17, 2020

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A few weeks ago I bought the monthly subscription for the small Light room + Photoshop Abo and used it for a few days. Then on Friday I wanted to use it again and it says I don't have any but I still see that I am paying for the service.

I can't see any abo for any of my emails. 

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Activation, Billing, Creative Cloud, New user

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Paying for Abo but not showing

New Here ,
Feb 17, 2020

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A few weeks ago I bought the monthly subscription for the small Light room + Photoshop Abo and used it for a few days. Then on Friday I wanted to use it again and it says I don't have any but I still see that I am paying for the service.

I can't see any abo for any of my emails. 

Topics

Activation, Billing, Creative Cloud, New user

Views

283

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Adobe Community Professional ,
Feb 17, 2020

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Hi

Did you download and install the Adobe Creative Cloud app, from there you should be able to install/open your paid for apps

https://helpx.adobe.com/ie/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Feb 17, 2020

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Hello Ged, 

Yes I tried that, but sadly if I log in it says something in the way of "Try for free".

Plus: I am not sure which E-mail I used to buy that Abo as I don't have any Invoice or confirmation of my purchase besides the payment in my bank account. 

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Tom.P LATEST
Adobe Employee ,
Feb 17, 2020

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Hi Daniel,

You should have received an email confirmation, so if you don't have it, you might be looking at the wrong account.

Feel free to send me a private message with your email address and I can check that for you.

 

As for the "Trial" issue, this usually helps:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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