Paying full fee even though I'm on a student account?

New Here ,
Apr 04, 2021 Apr 04, 2021

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Hi! I seem to be paying £49.94 (the full Adobe fee without being a student) for my account this year. I was and still am a student and I have been using my institutional email to log in. I paid £24.96 all of last year and £16.24 the year before, however the website states that it should only be £24.96 every month after the first year. Is there any way I can fix this? 

Thank you for your time!

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New Here ,
Apr 04, 2021 Apr 04, 2021

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I just wanted to add that I have tried to click change my plan, but no student plan seems to come up. 

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Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

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It's better you contact support for the resolution of your issue, these are peer-to-peer forums so no one will be able to help you with account issues. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

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You need to go to Adobe Customer Service:

 https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

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quote

I paid £24.96 all of last year and £16.24 the year before...

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Hi @Ritz5CF5,

I may be wrong but I think that's all you get from your student discount.  60% off for the first year and 40% off for the second year.  After that, it reverts to the regular price.   But prices and terms may vary in your region.  So contact Adobe support directly.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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