This is a public forum, not the link to Adobe support -other users here can't help with that specific problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.
I think you can check your billing status from your Adobe profile. Log in to your Adobe profile from your own bookmark or by typing the URL into the address bar. (https://account.adobe.com) Make sure there is a padlock at the start of the address bar indicating a secure link.