payment error?

New Here ,
Jan 15, 2021 Jan 15, 2021

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started a course on Photoshop and Lightroom. my mom got it. and payed an anual subscription instead even tho we pressed on Photoshop and Lightroom. is there any way to change this? we cant afford to repurchase. if there is anything we can do, please help..

 

Kind regards.

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Account management, Billing

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Most Valuable Participant ,
Jan 17, 2021 Jan 17, 2021

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I am not sure what you were expecting. Photoshop and Lightroom are only available on subscription. You can get it from $120  per year, paid as $10 monthly (but you must pay for a year, auto renewed). This a huge bargain. In the days, years ago, when it was sold, it was $700 and you didn't get the upgrades you need.

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Adobe Community Professional ,
Jan 17, 2021 Jan 17, 2021

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Hi @tom barry,

What are your concerns?  I don't understand the problem. 

 

Mom ordered the Photography plan -- a deeply discounted bundle of software and services for USD $10/month x 12 months.  That's the cheapest plan that Adobe offers.  Here's what's included.
-- Photoshop CC and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- Bridge
-- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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