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I have been trying to purchase the monthly plan for adobe illustrator since yesterday but the it keeps saying that payment info is incorrect when i have tried 2 different cards already.
I called the number that was provided to purchase the plan, and the employee sent me the adobe quote to purchase the plan. However, when i tried purchasing the plan again, it brings me to another website saying that we are sorry, but a system has occured.
What should i do about it? Thank you.
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This is a public forum, not the link to Adobe support
-other users here can't help with a payment problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...