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Payment for app that I don’t have and don’t need

New Here ,
Jul 04, 2020

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Hello. Every month I have a payment 598,80₽ for Adobe Photography Plan. Already for several months. I don’t use this app and even don’t know about it and how it happened. How can I stop it? And is it possible to get the money for previous payments back. Of course, I have observed IPhone and browser. Nothing

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Bug, How to

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Payment for app that I don’t have and don’t need

New Here ,
Jul 04, 2020

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Hello. Every month I have a payment 598,80₽ for Adobe Photography Plan. Already for several months. I don’t use this app and even don’t know about it and how it happened. How can I stop it? And is it possible to get the money for previous payments back. Of course, I have observed IPhone and browser. Nothing

Topics

Bug, How to

Views

46

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Adobe Community Professional ,
Jul 04, 2020

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Hello,
Try the following link for steps on how to cancel your subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y


For refund rules, refer the following link
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

-Manan

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Adobe Community Professional ,
Jul 04, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, Account, Payment & Plan.

 

Did you ever sign up for a Free Trial of the Adobe Photography plan?

Did you install any Adobe app on your phone or pad and then enable Premium Feature?

If you did then that is the reason. As with 99.9999% of supposed Free Trials or enabling the Premium features IF You do Not Cancel the subscription, the Free Trial, before it ends, which for Adobe apps it is 7 days, then you auto Sign Up for the year.

 

If you did NONE of the above then someone has stolen your CC number and signed up for an Adobe subscription.

For that you need to contact your bank or CC company and displute the charges.

 

Have you sign into the Main Adobe website using an Email Address and password, an Adobe ID, and checked the status of your account/subscription.

 

You can also contact Adobe directly using this link.

Contact Customer Care


I hope this helps. Best of luck to you.

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