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I canceled my account.It shouldn't have been a problem collecting fees from my account, but I got an email saying it couldn't be done.How do I make a payment?
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https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html if that fails to help,
if that failes to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human