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Payment

New Here ,
Jun 25, 2020

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Hello, I was about to cancel my subscription today because My next payment was tomorrow, then I got the offer of 60 days free and accepted but then It said that the offer applies after 48 hours so I could get charged anyways. And then In the first page in says my next payment is in August 26th so I don´t know if I´ll get the charges or not. Has anyone else been in this situation? What happened? I'll aprecciate any kind of help please.

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Have you never heard of customer retention offers?  This is an offer to keep you from cancelling your subscription.  In other words, keep paying each month AND receive an additional 3 free months.  Or quit now and get nothing.  Your choice.

 

 

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Account management, Billing

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Payment

New Here ,
Jun 25, 2020

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Hello, I was about to cancel my subscription today because My next payment was tomorrow, then I got the offer of 60 days free and accepted but then It said that the offer applies after 48 hours so I could get charged anyways. And then In the first page in says my next payment is in August 26th so I don´t know if I´ll get the charges or not. Has anyone else been in this situation? What happened? I'll aprecciate any kind of help please.

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Have you never heard of customer retention offers?  This is an offer to keep you from cancelling your subscription.  In other words, keep paying each month AND receive an additional 3 free months.  Or quit now and get nothing.  Your choice.

 

 

Topics

Account management, Billing

Views

75

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jun 25, 2020

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As far as I know, that 60 days is a bonus with a continued subscription

 

If you don't want to keep paying after the 60 days, cancel now

 

Also, do not post the same message in multiple places... I have moved your 2 duplicates messages to a holding area

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Adobe Community Professional ,
Jun 26, 2020

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Have you never heard of customer retention offers?  This is an offer to keep you from cancelling your subscription.  In other words, keep paying each month AND receive an additional 3 free months.  Or quit now and get nothing.  Your choice.

 

 

Nancy O'Shea, ACP
Alt-Web.com

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