Personal account changing to an educational account

New Here ,
Nov 28, 2020 Nov 28, 2020

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I currently have a personal account to Adobe CC, and its subscription expires 1/15/2021. I am on the faculty of the local school district (teaching video and photography courses for adults), and I just signed up for a year's subscription using my educational discount (on 11/28/2020). Can I get this new supscription to take effect when my personal subscription expires? What do I need to do to make that happen?

 

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Adobe Community Professional , Nov 28, 2020 Nov 28, 2020
As far as I know, you need Adobe support to merge your two subscriptions without paying a fee to cancel your old one early Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at ...

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Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

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As far as I know, you need Adobe support to merge your two subscriptions without paying a fee to cancel your old one early

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

 

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New Here ,
Nov 29, 2020 Nov 29, 2020

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Thanks, John. I could not get a chat window to open... it tell me that I have to contact the IT department of my school organization, since there is a designated Adobe contact there. I don't think that will work, but I will try it first and see what the result is. I appreciate your fast response, however.

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LEGEND ,
Nov 29, 2020 Nov 29, 2020

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The chances are you now have two Adobe IDs. When you sign in you might have to choose "Enterprise" or "Personal". Once signed in to the personal account you'll need to cancel the old program, or cancel Adobe to do it. The new one will be already running and charging, it won't have added on the end.

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New Here ,
Nov 29, 2020 Nov 29, 2020

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Test Screen, yes you're right... I now have two Adobe IDs, one for my personal account and one that I had to do to get the educational discount. I've contacted my school's IT department (as Adobe instructs) to see if what I want can be done there. I have not done the final steps to begin using my educational CC account, so I'm hoping that it will not start the account clock until I actually establish a connection. (I paid for a year already, I just haven't logged in with my educational sign-in.) Today is Sunday, so I hope to hear something from my school's IT department tomorrow.

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LEGEND ,
Nov 29, 2020 Nov 29, 2020

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One more thing to note: these two accounts are completely separate. If you have anything stored in Creative Cloud (files, libraries, stock, fonts...) then it belongs only to one account. Be sure to save everything from CC in the old account before you cancel it.

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New Here ,
Nov 29, 2020 Nov 29, 2020

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"If you have anything stored in Creative Cloud (files, libraries, stock, fonts...) then it belongs only to one account. Be sure to save everything from CC in the old account before you cancel it."

 

Good point. Fortunately, I have nothing saved in Creative Cloud.

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