Personal plan purchased by mistake next to Enterprise plan

New Here ,
Sep 26, 2019 Sep 26, 2019

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I am having trouble with plans within my account. I have an enterprise plan and I have a personal plan for all products. I use both of these plans on one device so I never had a need for the personal account which I undesirably created. I need to cancel or merge the personal plan.

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Most Valuable Participant ,
Oct 04, 2019 Oct 04, 2019

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Hi,

 

You can try cancelling the plan you don't want, online via self-service:

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If it's within 14 days of the start of your paid subscription, then a full refund should be issued.

 

But if that doesn't work they way you want, then try contacting Adobe Customer Care directly:

 

https://helpx.adobe.com/contact.html

 

Hopefully they can sort it out, if the automated option doesn't.

 

Hope that helps!

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