photo payment

New Here ,
Dec 12, 2020

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Hello, I bought Adobe photoshop on October 9, 2020, just for one month. After October, I didn't even use this application, and I didn't even open it. 9BE98CC8-CFBC-4728-A427-3BDE4EB1CC59.JPG. Also, I couldn't get any notification about keep purchasing. But this application keeps purchasing until December 9th. And then, when I tried to stop it by looking through Plan, there was nothing that I can see. Could you help me to cancel and Could I get a refund? I attached a photo of that. 

Thank you for understanding, and please let me know about the solution. 

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Most Valuable Participant ,
Dec 12, 2020

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You need to deal with Adobe. This is a user forun site.  Contact Adove Customer services.

https://helpx.adobe.com/contact.html 

JJMack

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New Here ,
Dec 12, 2020

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I tried, but I couldn't see the 'Cancel' button. 

Thank you for responding! 

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Adobe Community Professional ,
Dec 12, 2020

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Moving to the Account, Payment, & Plan forum from Photoshop

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New Here ,
Dec 12, 2020

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Thank you for helping me.

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Most Valuable Participant ,
Dec 12, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures

 

You bought an annual plan with monthly payments

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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