Photoshop Elements Redemption Code

Community Beginner ,
Nov 14, 2020

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I just purchased Photoshop Elements 2021, downloaded it, and tried to put in the redemption code.  It was not accepted.  Spent 30 minutes on the chat forum with Luckey, and after going around in circles, he told me that I had to provide proof that I bought the product.  How [profanity removed] could I not have if I gave him the damn redemption code to begin with?  When I asked him if he could verify the code, I didn't get an answer.  Essentially, he called me a liar and I do not appreciate it.  

 

[Profanity removed... this is a family oriented forum... Moderator]

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Activation, Installation, New user

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Adobe Community Professional ,
Nov 14, 2020

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Where did you enter the redemption code?  You need to enter a serial number in the program which you get by redeeming the redemption code.

See here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

and here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

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Community Beginner ,
Nov 22, 2020

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Your reply is a tad bit insulting.  According to Adobe's instructions, you need to enter the redemption code in order to get the serial number.  I did that.  When I entered the code, I got "the code is not active".  That is when this whole debacle started. I waited until the following Monday and called support.  I gave them the redemption code and was provided with the serial number.  Tell me why that didn't/couldn't happen the first time I chatted with support.  The problem is as YOUR end, not mine.  This is the second time I've run into this "redemption code" problem.  I would suggest in the future you get this corrected.  Why issue a code if it's not viable?  

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Adobe Community Professional ,
Nov 22, 2020

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"Your reply is a tad bit insulting. "

This is NOT the complaint dept.  We're just fellow product users like you.  If you want to complain to Adobe, use online chat or pick up the phone during normal business hours, M-F.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Most Valuable Participant ,
Nov 22, 2020

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>suggest in the future you get this corrected

 

This is a public forum that is mostly staffed by volunteers

 

use the links below to make a report or request
-for Video & Audio & Animator programs https://adobe-video.uservoice.com/
-https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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LEGEND ,
Nov 23, 2020

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Did you actaully Use the Redemption Code to REDEEM a Serial Number from the Adobe Redemption website given you in the post by @Peru Bob ?

 

If not that is what you have to do to get a Valid Serial number that you Enter when installing the program.

 

I also suggest You WRITE that serial number down as can only use that Redemption Code once to get a serial number.

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