Photoshop me to purchase when I already have an account.

New Here ,
Aug 30, 2020 Aug 30, 2020

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Hey everyone! I have had an Adobe student account for months now and used to use Photoshop quite frequently. I stopped for a while, but I just went to get back on and it won't let me in. My only options are to "buy it now" or "start my free trial". Like I said, I've already had an account for quite some time. It has been updated to the most recent version, but I just can't get in it. What do I need to do to fix this? 

 

Thank you for the help!!

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Bug, How to, Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Community Professional , Aug 30, 2020 Aug 30, 2020
Try the steps mentioned in the following linkhttps://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.htmlIf it doesn't work, then you need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone ...

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Adobe Community Professional ,
Aug 30, 2020 Aug 30, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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