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Photoshop subscription issue

New Here ,
Jun 03, 2020

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I bought a 12-month Photography Plan subscription this year so that I can have Photoshop. I have it installed and when I first opened it it opened and worked. But when I try to use it now, it tells me that my subscription has expired. I've only had it for 4 months! What the heck?

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Account management, Creative Cloud, Installation

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Photoshop subscription issue

New Here ,
Jun 03, 2020

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I bought a 12-month Photography Plan subscription this year so that I can have Photoshop. I have it installed and when I first opened it it opened and worked. But when I try to use it now, it tells me that my subscription has expired. I've only had it for 4 months! What the heck?

Topics

Account management, Creative Cloud, Installation

Views

247

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jun 03, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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