Plan de Adobe Stock

[Guanatico]

For some reason, Adobe was unable to update my Adobe Stock subscription and according to them there is a delay in payment, however, I cannot access the assets that are supposed to be paid. I find it unfair that I can not make use of resources for which I have already paid, I have 54 unused photos since I started the subscription when the number of images per month is 10 ... 

[Moved from Community Help (which is about the forums) to a better forum... Mod]

[John T Smith]

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[Nancy OShea]

If your Stock plan entitles you to 10 assets per month, you need to download 10 assets per month.  Unused assets don't carry over when your subscription ends.