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Plan de Adobe Stock

New Here ,
Jan 05, 2020

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For some reason, Adobe was unable to update my Adobe Stock subscription and according to them there is a delay in payment, however, I cannot access the assets that are supposed to be paid. I find it unfair that I can not make use of resources for which I have already paid, I have 54 unused photos since I started the subscription when the number of images per month is 10 ... 

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]

 

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Plan de Adobe Stock

New Here ,
Jan 05, 2020

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For some reason, Adobe was unable to update my Adobe Stock subscription and according to them there is a delay in payment, however, I cannot access the assets that are supposed to be paid. I find it unfair that I can not make use of resources for which I have already paid, I have 54 unused photos since I started the subscription when the number of images per month is 10 ... 

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]

 

Topics

Account management

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26

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jan 05, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Adobe Community Professional ,
Jan 05, 2020

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If your Stock plan entitles you to 10 assets per month, you need to download 10 assets per month.  Unused assets don't carry over when your subscription ends. 

 

Nancy O'Shea, ACP
Alt-Web.com

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