Plan not working even though I already paid for it

New Here ,
Sep 30, 2020

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Hey, I've been using the Photography plan (£9.98/month) for over a year now. Today, I tried opening photoshop but it says to get a Free Trial or buy it when I already paid for the month of September. I have also checked my account and the plan completely disappeared while I am still paying for it. Please help.

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Download and install, Problem or error, Windows

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Adobe Community Professional ,
Sep 30, 2020

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Moving to the Account, Payment, & Plan forum from Photoshop

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Adobe Community Professional ,
Sep 30, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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