This is a public forum, not the link to Adobe support -other users here can't help with an account problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI
Same issue with my son's account. His second year the price went up as noted in the small print. But then this year his renewal cost was suddenly $647.87. When I contacted the support chat they said that out of "Goodwill" they would honor the $388.67 price that he had paid his second year. Really? Goodwill gesture? They made a mistake and charged him (a student) full price and now they are trying to make it sound like they are doing us a favor? To top that in order to get the price they would have to cancel the $647.87 which I would get back in 5-10 business days, and would need to charge me now for the 388.67. Seems like really backwards customer service to me. Not impressed.
It sounds as if they did not communicate cleary. The second year price for a student will go up to full price unless, each year, you prove you are still a student. I don't know, unfortunately, how that is supposed to happen, perhaps someone else can fill in those details.