plan price and cancellation

New Here ,
Apr 20, 2020

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For some reason Adobe decided to overbillme for my plan and change the pricing without my knowledge. 

I had the teacher student plan and I just found out that they have been oeverbilling me for months. Now I tried several times to cancel the plan with no success.  What do I do?  

 

James

 

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Creative Cloud

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Most Valuable Participant ,
Apr 20, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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New Here ,
Dec 06, 2020

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Same issue with my son's account.   His second year the price went up as noted in the small print.  But then this year his renewal cost was suddenly $647.87.   When I contacted the support chat they said that out of "Goodwill" they would honor the $388.67 price that he had paid his second year.    Really?  Goodwill gesture?  They made a mistake and charged him (a student) full price and now they are trying to make it sound like they are doing us a favor?   To top that in order to get the price they would have to cancel the $647.87 which I would get back in 5-10 business days, and would need to charge me now for the 388.67.   Seems like really backwards customer service to me.   Not impressed. 

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Most Valuable Participant ,
Dec 07, 2020

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It sounds as if they did not communicate cleary. The second year price for a student will go up to full price unless, each year, you prove you are still a student. I don't know, unfortunately, how that is supposed to happen, perhaps someone else can fill in those details.

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Adobe Community Professional ,
Dec 07, 2020

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I checked the Student/Teacher price.
https://www.adobe.com/au/creativecloud/buy/students.html 
In Australia, the price stated is A$21.99/mo* incl. GST = $263.88 for the year

Under that, it does state that that this is: For first year, then A$43.99/mo after that = $527.88/year


The price does vary from country to country. The cheaper price always lasts only for the first year.

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