pleas help me with my 2 accounts

New Here ,
Feb 08, 2021 Feb 08, 2021

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Hi

 I have 2 account I want to merge them in 1 + I want to cancel one of the account plan, but it says that I have to pay the fee because my membership didn't finish for the plan until next month, and today the card took money from it. I really appreciate helping me.Thank you.

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Account management, Billing

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Most Valuable Participant ,
Feb 08, 2021 Feb 08, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

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Hi there,

Apologies for the confusion. I have checked your files at my end, kindly confirm if you wish to cancel subscriptions under your gmail address.

If not, please PM me the correct account and I will assist you.

 

^Ani

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