Highlighted

Please CANCEL, I do NOT need it.

New Here ,
Dec 18, 2019

Copy link to clipboard

Copied

Dear friends, in August I was trying just to open a single document my lawyer sent me in *.pdf format and downloaded Adobe, I have never used it since but, as I see, I pay monthly for subscription.
I do NOT work with these programms, I never use them! 

I want to cancel this. I have read terms and conditions and it sounds like, when I cancel the prtogramm, I must pay for 50% of the time rest. I do not accept this, it is unfair because I really do NOT use it and there is noting to pay for. Please help me to solve this problem.

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

It doesn't matter how often you use Acrobat.  You agreed to pay for it for 1 year. If you wish to avoid a penalty fee for cancelling early, wait until the 12th month to cancel your subscription.

 

Log-in to your Adobe account below and click on Manage Plans.

https://account.adobe.com/plans

If you still require help, scroll down to the Contact Adobe button.

 

Topics

Account management, CC FAQ, Feature request

Views

477

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Please CANCEL, I do NOT need it.

New Here ,
Dec 18, 2019

Copy link to clipboard

Copied

Dear friends, in August I was trying just to open a single document my lawyer sent me in *.pdf format and downloaded Adobe, I have never used it since but, as I see, I pay monthly for subscription.
I do NOT work with these programms, I never use them! 

I want to cancel this. I have read terms and conditions and it sounds like, when I cancel the prtogramm, I must pay for 50% of the time rest. I do not accept this, it is unfair because I really do NOT use it and there is noting to pay for. Please help me to solve this problem.

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

It doesn't matter how often you use Acrobat.  You agreed to pay for it for 1 year. If you wish to avoid a penalty fee for cancelling early, wait until the 12th month to cancel your subscription.

 

Log-in to your Adobe account below and click on Manage Plans.

https://account.adobe.com/plans

If you still require help, scroll down to the Contact Adobe button.

 

Topics

Account management, CC FAQ, Feature request

Views

478

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 18, 2019

Copy link to clipboard

Copied

You only need Adobe Reader to open a .pdf, which can be found all over the internet for free.

 

As you actively bought a subscription instead, then you have to pay for it. Contact Adobe support to see if they can cancel your subscription.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Dec 18, 2019

Copy link to clipboard

Copied

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Dec 18, 2019

Copy link to clipboard

Copied

It doesn't matter how often you use Acrobat.  You agreed to pay for it for 1 year. If you wish to avoid a penalty fee for cancelling early, wait until the 12th month to cancel your subscription.

 

Log-in to your Adobe account below and click on Manage Plans.

https://account.adobe.com/plans

If you still require help, scroll down to the Contact Adobe button.

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...