Please cancel my annual plan.

[my2]

I tried to get rid of it after having free experience.
However, the phrase for canceling the plan did not appear at the time. I don't know if it was a site error, but I was very embarrassed. And the login to cancel plans again today. I found the Cancel button. But the penalty of sixty thousand won, I don't want a refund for the first month. But paying a penalty is too unfair. I've only used it twice. The remaining logins are for termination. I would really appreciate it if you could cancel without paying the penalty.

Today is the 15th day after the first payment.
It is so sad to have to pay penalty by one day.

[Tacafy大尉]

my2, good evening.
This is a public forum (place for exchanging information between users).
I don't know the details of the fees and contracts, so I need to consult with customer support.
Please consult early.

Adobe 도움말 센터

[AxelMatt · Accepted solution]

Please take a look here: https://helpx.adobe.com/lv/creative-cloud/help/cancel-membership.html 

If this doesn't help you have to contact Adobe staff to help (click below).  

Because this is a public forum and not the Adobe support. We can't help with payment/account problems.  

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME  

Be sure to remain signed in with your Adobe ID before accessing the link below  

Creative Cloud support (all Creative Cloud customer service issues)  

https://helpx.adobe.com/contact/support.html  

BTW: 

The cancellation fee is part of the terms and conditions when you sign up. There is no scam. It's a case of familiarizing yourself with the terms and conditions before you join. If you join a Cloud plan, you agree to pay a cancellation fee for cancelling your plan early. If you don't agree with it, don't join.