Highlighted

Please cancel my annual plan.

New Here ,
Dec 10, 2019

Copy link to clipboard

Copied

I tried to get rid of it after having free experience.
However, the phrase for canceling the plan did not appear at the time. I don't know if it was a site error, but I was very embarrassed. And the login to cancel plans again today. I found the Cancel button. But the penalty of sixty thousand won, I don't want a refund for the first month. But paying a penalty is too unfair. I've only used it twice. The remaining logins are for termination. I would really appreciate it if you could cancel without paying the penalty.

Adobe Community Professional
Correct answer by Axel Matt | Adobe Community Professional

Please take a look here: https://helpx.adobe.com/lv/creative-cloud/help/cancel-membership.html 

If this doesn't help you have to contact Adobe staff to help (click below).  

Because this is a public forum and not the Adobe support. We can't help with payment/account problems.  

   

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME  

   

Be sure to remain signed in with your Adobe ID before accessing the link below  

Creative Cloud support (all Creative Cloud customer service issues)  

https://helpx.adobe.com/contact/support.html  

 

BTW: 

The cancellation fee is part of the terms and conditions when you sign up. There is no scam. It's a case of familiarizing yourself with the terms and conditions before you join. If you join a Cloud plan, you agree to pay a cancellation fee for cancelling your plan early. If you don't agree with it, don't join.

Topics

New user

Views

310

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Please cancel my annual plan.

New Here ,
Dec 10, 2019

Copy link to clipboard

Copied

I tried to get rid of it after having free experience.
However, the phrase for canceling the plan did not appear at the time. I don't know if it was a site error, but I was very embarrassed. And the login to cancel plans again today. I found the Cancel button. But the penalty of sixty thousand won, I don't want a refund for the first month. But paying a penalty is too unfair. I've only used it twice. The remaining logins are for termination. I would really appreciate it if you could cancel without paying the penalty.

Adobe Community Professional
Correct answer by Axel Matt | Adobe Community Professional

Please take a look here: https://helpx.adobe.com/lv/creative-cloud/help/cancel-membership.html 

If this doesn't help you have to contact Adobe staff to help (click below).  

Because this is a public forum and not the Adobe support. We can't help with payment/account problems.  

   

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME  

   

Be sure to remain signed in with your Adobe ID before accessing the link below  

Creative Cloud support (all Creative Cloud customer service issues)  

https://helpx.adobe.com/contact/support.html  

 

BTW: 

The cancellation fee is part of the terms and conditions when you sign up. There is no scam. It's a case of familiarizing yourself with the terms and conditions before you join. If you join a Cloud plan, you agree to pay a cancellation fee for cancelling your plan early. If you don't agree with it, don't join.

Topics

New user

Views

311

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Dec 10, 2019

Copy link to clipboard

Copied

my2, good evening.
This is a public forum (place for exchanging information between users).
I don't know the details of the fees and contracts, so I need to consult with customer support.
Please consult early.

Adobe 도움말 센터


TkfY(ACP),JAPAN

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Dec 10, 2019

Copy link to clipboard

Copied

Please take a look here: https://helpx.adobe.com/lv/creative-cloud/help/cancel-membership.html 

If this doesn't help you have to contact Adobe staff to help (click below).  

Because this is a public forum and not the Adobe support. We can't help with payment/account problems.  

   

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME  

   

Be sure to remain signed in with your Adobe ID before accessing the link below  

Creative Cloud support (all Creative Cloud customer service issues)  

https://helpx.adobe.com/contact/support.html  

 

BTW: 

The cancellation fee is part of the terms and conditions when you sign up. There is no scam. It's a case of familiarizing yourself with the terms and conditions before you join. If you join a Cloud plan, you agree to pay a cancellation fee for cancelling your plan early. If you don't agree with it, don't join.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...