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Please help —- asking me to renew my subscription and then tells me I already purchased renewal

New Here ,
Jun 28, 2020

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  1. Attempted to use certain tools like the healing tool and it prompts me to renew my subscription and as I swipe through the "slides" I click renew and it says my next payment isn't due until next month (on a monthly plan) and that I've already purchased this. How do I fix this please   ??

 

 

TIA 

 

 

 

- the user who only wishes she had the slightest clue what she was doing 🙂 

Topics

Activation, Feature request, Installation

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60

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Please help —- asking me to renew my subscription and then tells me I already purchased renewal

New Here ,
Jun 28, 2020

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  1. Attempted to use certain tools like the healing tool and it prompts me to renew my subscription and as I swipe through the "slides" I click renew and it says my next payment isn't due until next month (on a monthly plan) and that I've already purchased this. How do I fix this please   ??

 

 

TIA 

 

 

 

- the user who only wishes she had the slightest clue what she was doing 🙂 

Topics

Activation, Feature request, Installation

Views

61

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Most Valuable Participant ,
Jun 28, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Adobe Community Professional ,
Jun 28, 2020

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I moved your post to a better forum, Account, Payment & Plan.

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Adobe Community Professional ,
Jun 28, 2020

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Is this happening on desktop or mobile?

Which app are you using?

 

Nancy O'Shea, ACP
Alt-Web.com

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