please help I can't stop photoshop subscription :(

New Here ,
Feb 26, 2021 Feb 26, 2021

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hello everybody

it's my first time here

 

I tried to download photoshop and i choosed the monthly plan not the annual one

however i tried many times to stop the subscribtion after the first month but i couldnt know how

sadly i paid for another month

after that i tried again to see if i can cancel the plan so i left with the rest days on that month

 

unfourtunatly I didnt find  photoshop in my "account" or my plans 

i dont know what do you call it

 

but i still recive declined prosces for paying for adobe photoshop plan

there is no way to call abode here no email ..nothing

and im not from USA 😞

 

how can i stop this

please help 😞

MOH

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correct answers 1 Correct Answer

Most Valuable Participant , Feb 26, 2021 Feb 26, 2021
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-make sure that your browser does NOT block ads, scripts, or pop-ups-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots insi...

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Most Valuable Participant ,
Feb 26, 2021 Feb 26, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 06, 2021 Mar 06, 2021

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The Problem solved thank you very much

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