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Please help with double payment

New Here ,
Dec 12, 2019

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Ive started a new subscription for a plan that I used to be subscribed to but adobe has continued my old subscription, so now im paying for two subscriptions for the same package! The problem is that I can't cancel it either because a message keeps on popping up saying "There was a problem with processing your request". Does anyone have their contact details? 

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Adobe doesn't use e-mail.  It's not secure.

Use online chat or phone support only. 

Log-in to your account below.  Scroll down to Contact Adobe button on the same page.

https://account.adobe.com/plans

 

 

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Please help with double payment

New Here ,
Dec 12, 2019

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Ive started a new subscription for a plan that I used to be subscribed to but adobe has continued my old subscription, so now im paying for two subscriptions for the same package! The problem is that I can't cancel it either because a message keeps on popping up saying "There was a problem with processing your request". Does anyone have their contact details? 

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Adobe doesn't use e-mail.  It's not secure.

Use online chat or phone support only. 

Log-in to your account below.  Scroll down to Contact Adobe button on the same page.

https://account.adobe.com/plans

 

 

Topics

Billing

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81

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Most Valuable Participant ,
Dec 12, 2019

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Cards are, so far as I know, connected to your account not a subscription. So, if you update the card, a pending subscription will catch up with billing and resume. Anyway, you need to talk to Adobe, not to the fellow users here.

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New Here ,
Dec 12, 2019

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Do you have their contact details? Im struggling to find an email address or phone number

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Most Valuable Participant ,
Dec 12, 2019

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Alert! Someone will surely send you a private message inviting you to email them, or use Skype, or similar. THEY ARE SCAMMERS BECAUSE ADOBE WON'T DO THAT.  Adobe have no email but the support pages should take you to chat or phone.

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Most Valuable Participant ,
Dec 12, 2019

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Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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Adobe Community Professional ,
Dec 12, 2019

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Adobe doesn't use e-mail.  It's not secure.

Use online chat or phone support only. 

Log-in to your account below.  Scroll down to Contact Adobe button on the same page.

https://account.adobe.com/plans

 

 

Nancy O'Shea, ACP
Alt-Web.com

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