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please help

New Here ,
Apr 17, 2020

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Hello, I have a problem with ID verification. I have already stated the ID card document. However, it was rejected several times while fulfilling all the requirements. How can I resend again? Greetings, Ahmad Fadlan (MEMBER ID removed)

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please help

New Here ,
Apr 17, 2020

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Hello, I have a problem with ID verification. I have already stated the ID card document. However, it was rejected several times while fulfilling all the requirements. How can I resend again? Greetings, Ahmad Fadlan (MEMBER ID removed)

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[This is a public forum, not Adobe support, please do not post personal information]

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Account management

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27

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Most Valuable Participant ,
Apr 17, 2020

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If it is rejected each time, don't just keep sending it without solving the probems. Check the name exactly matches your registered name, and that the institution is eligible.

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