Please Help

[#1]

I just cancelled my yearly subscription to Creative Cloud and i was still charged $387 for it. That's so much money and i'm shocked that I would get charged that much without being notified. I haven't used adobe since the beginning of 2020 and I CANNOT AFFORD a nearly 400 subscription. PLEASE i don't know where to post this because your website is so confusing to use. I'm at a loss, please someone help me get a refund.

[#2]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

[#3]

You must cancel at the END of your subscription, just before your renewal date, or you are charged 1/2 of the remaining time

https://www.adobe.com/legal/subscription-terms.html

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[#4]

If you read the terms to the annual plan, you would have seen that it is an annual commitment in exchange for a lower price than the monthly plan.  That is why there is a cancellation fee.

This is a user to user forum.  We aren't Adobe employees. You can contact Adobe Customer Service and see if they will do something for you:

Go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

[#5]

To avoid paying 50% penalty fees, you need to cancel your annual subscription in your 12th month of service after final payment is processed and BEFORE it automatically renews.  I often tell people to set a reminder on your smartphone or Google Calender so you don't forget.