I just cancelled my yearly subscription to Creative Cloud and i was still charged $387 for it. That's so much money and i'm shocked that I would get charged that much without being notified. I haven't used adobe since the beginning of 2020 and I CANNOT AFFORD a nearly 400 subscription. PLEASE i don't know where to post this because your website is so confusing to use. I'm at a loss, please someone help me get a refund.
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
To avoid paying 50% penalty fees, you need to cancel your annual subscription in your 12th month of service after final payment is processed and BEFORE it automatically renews. I often tell people to set a reminder on your smartphone or Google Calender so you don't forget.