Please Help

New Here ,
Jan 21, 2021

Copy link to clipboard

Copied

I just cancelled my yearly subscription to Creative Cloud and i was still charged $387 for it. That's so much money and i'm shocked that I would get charged that much without being notified. I haven't used adobe since the beginning of 2020 and I CANNOT AFFORD a nearly 400 subscription. PLEASE i don't know where to post this because your website is so confusing to use. I'm at a loss, please someone help me get a refund.

Views

52

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 21, 2021

Copy link to clipboard

Copied

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jan 21, 2021

Copy link to clipboard

Copied

You must cancel at the END of your subscription, just before your renewal date, or you are charged 1/2 of the remaining time

 

https://www.adobe.com/legal/subscription-terms.html

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 21, 2021

Copy link to clipboard

Copied

If you read the terms to the annual plan, you would have seen that it is an annual commitment in exchange for a lower price than the monthly plan.  That is why there is a cancellation fee.

 

This is a user to user forum.  We aren't Adobe employees. You can contact Adobe Customer Service and see if they will do something for you:

Go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 21, 2021

Copy link to clipboard

Copied

To avoid paying 50% penalty fees, you need to cancel your annual subscription in your 12th month of service after final payment is processed and BEFORE it automatically renews.  I often tell people to set a reminder on your smartphone or Google Calender so you don't forget.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more