Please return my money

New Here ,
Mar 20, 2021 Mar 20, 2021

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I just paid 23100 KRW through the Adobe Student Plan.
Money has been drained from my account
Can't use the cloud
An e-mail came to my cell phone saying that the payment was made.
But Adobe says you didn't buy Adobe Cloud.
Please return my money
Please solve it

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Creative Cloud, Installation, New user

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 20, 2021 Mar 20, 2021
Try the steps mentioned in the following linkhttps://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.htmlIf it doesn't work, then you need to contact support by following the steps mentioned by @Peru Bob and @kglad -Manan

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1616243601000.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support by following the steps mentioned by @Peru Bob and @kglad 
-Manan

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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Sorry for your experience.  It sounds like you're not logged in to the correct account.  Please follow steps below.

 

1. Open your CC Desktop Application.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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