I use Adobe CC with Windows 8.1 64-bit Samsung laptop.
I have installed CS6 package from a few years.
Yesterday I installed on this laptop "InDesign_12_LS20_Win64", "AdobePhotoshop18-mul_x64".
Only this versions is comaptible with Windows 8.1.
When I open the window CC app I have: ID (version 15.0) shows incompatible (In control panel no program installed) and on the list below: ID CC 2017 (version 12.1.0) shows "Try" button and ID CS6 (open and work good).
When I click on ID CC 2017 CC app shows information about atribution to my correct e-mail address, next I click log on button and next window shows me information that my licence is atrribution to my correct e-mail address and I click "Continue" button. Next window is window again with information about atribution to my correct e-mail address.
All the time over and over again.
I deinstalled Adobe CC 2017, restart computer and installed ID again.
I switched off my antivirus firewall.
Anybody help me?
attach a screenshot showing with which id version you're having a problem.
My version Creative Cloud 3.9..1.335
Thanks for link to resolve my problem, but I don't see "Owner section" below:
3. Set permissions:
in my laptop I see:
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html