Possibility of disconnection Photoshop package

New Here ,
Dec 21, 2020

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Good day!
I would like to ask you about the possibility of my disconnection from the annual Photoshop package with a monthly payment

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LEGEND ,
Dec 21, 2020

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Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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New Here ,
Dec 21, 2020

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Ок Thanks! 

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New Here ,
Dec 21, 2020

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Доброго времени суток вам!
Да, я пробовал отключить услугу через управлением планом, но я столкнулся с
проблемой Нет функции отключить лан по причине того, что у меня отсутствует
оплата за месяц
В этом и вся беда для меня (((
Подключая пробный период на 7 дней, я считал, что по истечению этого срока
Фотошоп будет автоматически отключён и для дальнейшего его использования
нужно будет внести оплату А на самом деле по истечению 7 дней плата
снимается автоматически
Тут конечно моя ошибка, я даже не буду спорить с этим! Получается, что я
сам себя обманул в этой ситуации
Я хотел бы обратится и спросить вас... Можно ли отключить меня от годового
тарифа с ежемесячной оплатой? По причине того, что я не имею материальной
возможности использовать ваш продуктом

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New Here ,
Dec 21, 2020

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Good day to you! Yes, I tried to disable the service through plan
management, but I ran into the problem There is no function to disable LAN
due to the fact that I do not have payment for a month This is the whole
trouble for me ((( By connecting the trial period for 7 days, I thought
that after this period, Photoshop will be automatically turned off and for
its further use it will be necessary to make a payment And in fact, after 7
days, the fee will be charged automatically Here, of course, my mistake, I
won't even argue with that! It turns out that I deceived myself in this
situation I would like to reach out and ask you ... Is it possible to
disconnect me from the annual rate with monthly billing? Due to the fact
that I do not have the material opportunity to use your product

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LEGEND ,
Dec 21, 2020

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You will need to contact Adobe directly through their Chat system.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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LEGEND ,
Dec 21, 2020

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Look here to cancel your plan.

 

Cancel your Creative Cloud plan or membership

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