problem canceling teacher plan - first bill tomorrow

New Here ,
Mar 28, 2020 Mar 28, 2020

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I signed up for the Adobe Creative Cloud teacher plan option with a free 7-day trial and $19.99/monthly after that. My district-issued laptop is outdated and does not support the applications I want to use. 

 

I have followed instructions to cancel my subscription before the 7 days are up, but there is no "cancel plan" button listed in step 3. 

 

I would really like to resolve this matter before I am charged the $21.64. 

 

Please advise. Thank you. 

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Account management, Billing

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Adobe Community Professional ,
Mar 28, 2020 Mar 28, 2020

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Good evening, eswart.
Including the free trial version, the cancel button seems to stop appearing before and after billing.
You will need to contact Customer Care to discuss cancellation and refund.

Adobe Help Center

image.png


TkfY(ACP),JAPAN

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New Here ,
Mar 29, 2020 Mar 29, 2020

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Thank you. Can you please provide me with a phone number? I am continually redirected to the community and see no "chat" option. 

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Adobe Community Professional ,
Mar 29, 2020 Mar 29, 2020

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Please log-in to your account below with a web device/browser that accepts cookies and does not have script blockers.
https://account.adobe.com/plans

Stay logged-in, scroll down to Support on the same page and click on Contact Adobe.

In the chat box, type "Billing Agent" followed by Enter key.

As long as you cancel within 14 days of service start date, you won't be penalized.

 

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 13, 2020 Apr 13, 2020

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I do not see "Contact Adobe" listed under the Support heading. I've adjusted my browser settings to allow pop-ups and flash. I am not using any script blockers. I also clicked on "start now" under Contact Us with no success. I cannot find a chat box. 

 

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Adobe Community Professional ,
Apr 13, 2020 Apr 13, 2020

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Do you have a paid plan?

Please log-in to your account below to confirm your plan is active and payment details are current & accurate.
https://account.adobe.com/plans

Support LinksSupport Links

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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