Highlighted

Problem cancelling my creative cloud subscription

New Here ,
Jan 31, 2020

Copy link to clipboard

Copied

I cancelled my creative cloud subscription yesterday but ran into a bit of an unfortunate problem. The account was being billed to a card that is now no longer in use due to it getting compromised in the last month, unfortunately, I didn't notice this before cancellation and now you're trying to bill the cancellation fee to the old card and I see no way of entering the details of our new card so that we can actually pay the fee. Any help would be appreciated.

Topics

Account management, Billing, Creative Cloud

Views

186

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Problem cancelling my creative cloud subscription

New Here ,
Jan 31, 2020

Copy link to clipboard

Copied

I cancelled my creative cloud subscription yesterday but ran into a bit of an unfortunate problem. The account was being billed to a card that is now no longer in use due to it getting compromised in the last month, unfortunately, I didn't notice this before cancellation and now you're trying to bill the cancellation fee to the old card and I see no way of entering the details of our new card so that we can actually pay the fee. Any help would be appreciated.

Topics

Account management, Billing, Creative Cloud

Views

187

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 31, 2020

Copy link to clipboard

Copied

njm0001, good evening.
Billing questions cannot be answered by forum members and must be resolved by contacting Customer Care.

Adobe Help Center


TkfY(ACP),JAPAN

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 31, 2020

Copy link to clipboard

Copied

How exactly do I contact customer care? I've gone to the help center but I can't find a way to directly get into contact with anyone.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jan 31, 2020

Copy link to clipboard

Copied

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Feb 02, 2020

Copy link to clipboard

Copied

Good evening. To contact customer care,
After accessing linsims or the link I provided (Help Center),
Click the round mark that appears at the bottom right of the screen

.image.png


TkfY(ACP),JAPAN

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...