problem opening photoshop

New Here ,
Jan 10, 2021

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when i try to open photoshop it asks me if I want to start a free trial, but i'm already a member, my payment went through, so that's not the problem. i logged in and out several time from the creative cloud, i have restarded my mac as well and i can't log in.

any idea?

 

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Bug, How to, Mac, Problem or error

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Adobe Community Professional ,
Jan 10, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop

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Most Valuable Participant ,
Jan 10, 2021

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Adobe Community Professional ,
Jan 10, 2021

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Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Also please confirm your account is active and payment details are current.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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