Problem with Canceling Plan

New Here ,
Feb 29, 2020 Feb 29, 2020

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Hello, I have a big problem. I bought a graphic tablet with the 2 months trial of Adobe Creative Cloud. Now it has been a few days after it expired and i am not able to cancel it. Do i have to pay, am i going to be charged or anything? 

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Account management, Billing, Creative Cloud

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Adobe Community Professional ,
Feb 29, 2020 Feb 29, 2020

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Without knowing anything about the terms of your offer or what the contingencies are, I can't speculate.  You need to speak to an Adobe Customer Care agent via online chat.

https://helpx.adobe.com/contact.html

 

Most "free months" offers require you to have a 12 month Creative Cloud plan.  So instead of paying for 12 months, you only pay for 10. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 29, 2020 Feb 29, 2020

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The plan is Photography Plan 20GB. I bought it with Wacom Intuos Pro S. Then i created account on Adobe and activated it. I have not added any payment method. So i want to know if I did something wrong like cancelling it earlier or not adding the card or something. 

 

Edit: The Key i received

Adobe CC Photo Plan or Premiere Rush

License Key / Serial Number: [Key removed]

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Adobe Community Professional ,
Feb 29, 2020 Feb 29, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

 

As a sidenote, I removed your licensing key. Adobe policy is that information like this should not be used on a public forum since it can be stolen and used by someone else.

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New Here ,
Feb 29, 2020 Feb 29, 2020

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Thanks i wanted to know how to chat with them too.

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