Problem with monthly subscription (paypal)

New Here ,
Dec 02, 2019 Dec 02, 2019

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I have to pay my subscription for november.I have a error message saying something went wrong and i have to login to change my payment method.

 

The problem is that i changed my Primary email, but when i want to log in it wants me to log in with the old email adress. and on my account there is no bill for the month November.

 

What should i do?

 

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Billing

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correct answers 1 Correct Answer

Most Valuable Participant , Dec 02, 2019 Dec 02, 2019
You need to contact support to have your email problem fixed   Be sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html

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Most Valuable Participant ,
Dec 02, 2019 Dec 02, 2019

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You need to contact support to have your email problem fixed

 

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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New Here ,
Dec 28, 2019 Dec 28, 2019

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After a whole hussel I decided to use an Prepaidcard, witch seems to work.

It's sad that paypal doesn't work well for Adobe.

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