Problem with subscription

New Here ,
Jan 02, 2021 Jan 02, 2021

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I had a monthly subscription, I wanted to cancel the subscription as I no longer need it, but it tells me that I have made an annual subscription, and if I cancel it I will be charged € 243.96 and that all my apps will be unusable. I don't want to pay for a service that I no longer need. What should I do?

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Most Valuable Participant ,
Jan 02, 2021 Jan 02, 2021

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You do not have a monthly subscription, you have an annual subscription with monthly payments

-Log-in to your account and click this link https://account.adobe.com/products

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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